Laura joined Episcopal Retirement Services in 1994. She earned a Bachelor of Arts in Biology from the University of Cincinnati and received her Master’s degree in Health Administration from Xavier University. Her thesis on Organizational Design in Healthcare was completed while working as an intern with ERS.
Since beginning her ERS career, Laura has held multiple roles in operations and support services, most recently as Executive Vice President. After an extensive national search, ERS promoted Laura to the position of President & CEO to succeed Doug Spitler effective Jan. 2, 2017.
As CEO, Laura provides strategic and organizational leadership to ensure delivery of ERS' mission and successful business results.
Within ERS, Laura captained the Person-Centered Care strategy efforts that have led to the cultural transformation of ERS’s communities from an institutional setting to communities with a home-like feel. In addition, she leads the Strategy Committee and the Master Planning process for the company.
Nationally, Laura Lamb was appointed to the LeadingAge Ohio Board of Directors in 2011 and was approved as a CARF surveyor in 2012. In 2013, she and the Council for Lifelong Engagement (CLLE), a program she developed which is dedicated to ending ageism while imparting the wisdom of elders to school children of all ages, were honored by LeadingAge Ohio as a recipient of the Innovation Award and by LeadingAge as the recipient of the Hobart Jackson Cultural Diversity Award. She is also a Fellow of the LeadingAge Leadership Academy. In 2015, Laura graduated from the Cincinnati USA Regional Chamber's Leadership Cincinnati Class 38, a highly-competitive leadership development program. Laura and her team completed a class project entitled, "Building Community Among Parents."
Dell joined ERS in 2016 as the Director of Finance. He began his career in the Banking and Insurance industry with a strong emphasis on the healthcare sector. Dell graduated from The Ohio State University, Max M. Fisher College of Business with a BS in Finance and completed the requirements for CPA designation in 2013. He earned his MBA in from Morehead State University. Dell now provides strategic leadership and management for all accounting, financial analysis, financing and reimbursement processes of the organization.
Throughout his career, Dell has taken on many volunteer leadership roles. He helped start a minority group called IMPACT (Inclusive Minorities Positively Affecting Change Together). Dell served on the Board of Directors as Finance Director for the organization. At ERS he has served as a SAIDO Learning supporter and participates in the ERS Young Professionals Group.
Dell and his family operated a Taekwondo school teaching all ages. He is a third-degree black belt. The school in Mt. Healthy had a positive influence on many underprivileged children.
Dell has been active in community service and volunteered as a guest speaker at a women's group (Uplift & Ignite) teaching personal finance to a group of women. He volunteered with the Marvin Lewis Community Fund and participated in the Cincinnati Scurry.
Dell and his wife Lisa have 3 children, twins, Natalie and Charlie, and younger son Emmett.
Kathy Ison-Lind, VP Affordable Living
& In-Home Services
Kathy joined ERS in May 2002 after serving for several years as executive director of the Health and Wellness Center for the Mercy Health System. Kathy has also held the position of Vice President of Rehabilitation and Long Term Care with the Franciscan Health Systems of Cincinnati.
With over 25 years of health care management experience, Kathy provides strategic leadership and management oversight for ERS's owned and managed affordable housing communities, in-home services, Parish Health Ministry and ERS’s Wellness Program. Kathy received her Bachelor of Science degree in physical therapy from The Ohio State University, and she is a Guild Certified Feldenkrais Practioner.
In addition to the work she does at ERS, Kathy has served for six years each on the Hyde Park Center for Older Adults and Tri-State Parkinson's Wellness Board as program chair. She served on the board for Healthy Moms & Babes for ten years and was elected board chair. She is active on the LeadingAge Ohio Affordable Housing Special Interest Group.
Virginia (Ginny) has served older adults since 1983. After graduating from Illinois State University with a bachelor’s in education she began her career in a large for-profit chain as an admissions director. She became a licensed Nursing Home Administrator in 1985 and has worked in a variety of homes ranging from 90 – 185 beds. She joined ERS in 1997 as Administrator of Health Services for Marjorie P Lee Retirement Community.
As Vice President for Residential Housing & Healthcare, Ginny provides strategic leadership and management oversight for ERS’s continuing care communities. Ginny leads operations in the areas of residential housing sales, administration, nursing, social services, therapy, programming, maintenance, housekeeping, security, grounds, transportation, and laundry services. She is also responsible for the more than 1.5 million dollars in capital improvements made annually in our communities.
Ginny currently captains ERS’s Memory Support Task Force and is a Fellow of the LeadingAge Leadership Academy. Additionally, she was part of the leadership team that designed the innovative Deupree Cottages on the organization’s Deupree House campus.
Joan Wetzel has worked in human resources and organizational leadership for the past 25 years in for-profit and not-for-profit organizations. At ERS, she serves as Vice President of Human Resources and Organizational Development where she provides strategic leadership in the areas of building and maintaining a strong desired culture, human resources management, change management, talent acquisition, performance management, leadership development, total rewards programs and redesign, workforce planning, succession planning, risk management, employee engagement, training and development, employee relations, corporate compliance and employment law.
Joan enjoys working on strategy in the boardroom but she can often be found working elbow to elbow with young leaders helping them to identify and strengthen their strengths and to develop and fine-tune their leadership potential. Joan grew up volunteering alongside her mother in a retirement community near their home. This had a tremendous impact on the way she viewed elders. From that time forward, she has always had her hand in something that impacts the lives of elders in our community. Working at ERS bridges two of her greatest passions; helping elders live on their own terms and organizational leadership.
Joan lives in Cincinnati with her husband, Stephen and their three children. She in very involved in youth character development programs such as Girl Scouts of Western Ohio, YMCA Camp Ernst and Girls on the Run. She loves all the arts our fine city has to offer and is a proud soccer mom.
Bryan Reynolds has been a valued member of the Episcopal Retirement Services marketing team for nearly five years. Most recently, Bryan served as ERS’ Integrated Marketing Director, leading the organization in the digital marketing space as well as ensuring that all marketing and promotional efforts are integrated and support the company's brand.
As the VP of Marketing and Public Relations, Bryan provides the strategic direction for the planning and implementation of ERS' marketing and public relations programs.
Bryan is a recognized leader in our field, having served on the advisory board of the Senior Care Marketing Summit, a conference for marketing professionals that specialize in the senior living industry, and is a graduate of the 2016 LeadingAge Leadership Academy.
He graduated from the College-Conservatory of Music at the University of Cincinnati, where he earned a Bachelor of fine arts focused on electronic media.
Bryan began his career in the television and digital marketing fields. For the past 15 years, he has led lead the marketing efforts of the pharmaceutical and healthcare companies with which he served by focusing on highly targeted integrated marketing campaigns.