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“At ERS, we're creating a bright future together.”

Laura Lamb

President & CEO


Since 1951, ERS has worked to improve the lives of older adults through innovative, quality senior living communities and community services to older adults. 

About Laura

Update on Coronavirus - ERS

Updates from ERS President & CEO, Laura Lamb, regarding the Coronavirus Outbreak

Most Recent Update

Dear Residents,

I hope this letter finds you well. We are a few weeks into our stay-at-home response to COVID-19. I am writing to share a summary of our response to date and to share some inspiring stories from around the organizations. I am very thankful to each of you, and our staff, for following the stringent practices designed to protect all of us. As you will see, the creativity of our residents and staff have not been dampened by our invisible threat.

First, I want you to know that I care about each of you. It is my responsibility to make sure you are well- cared for during this difficult time. It is out of care for each of you and your safety that we have the most stringent COVID-19 practices in our area, well before the governors’ mandated restrictions. We have taken the following steps in response to the pandemic:

  • Limiting families, visitors, and non-essential caregivers – limiting visitors and families protects you because it reduces the number of people you come in contact with on a given day. The CDC has been clear that we need to reduce exposure to others as much as we can.

  • Restricting of residents going off-campus – Again, this is an exposure issue, and we have taken a hard line on this issue given that older adults are more susceptible and at greater health risk from the virus. This practice protects not only our residents, but our staff as well.

  • Screening staff before coming to work – We have had our staff screening in place for more than three weeks! Why? We have discovered staff with temperatures and have sent them home. This protects all of us who would have been exposed to him/her without the screening process in place.

  • Restricting access to people who go to multiple locations – Mail carriers, pharmacy, and delivery staff have been greatly restricted. These people go to other businesses and healthcare organizations, and frankly, pose a greater risk than others.

  • Establishing Personal Protective Equipment (PPE) guidelines and conserving suppliesas you have heard on the news, PPE shortages are not unique to ERS. To combat this, we have a dedicated staff member that is working with suppliers to secure as many face masks and other PPE as possible. We have aggressively pursued supplies, have made a significant order, and are awaiting arrival. In the meantime, we are using evidence-based protocols to conserve supplies so that they will be available should we have a case of COVID-19 in our community.

  • Asked all staff to do their part by limiting their exposure when they are not at work. We recognize that staff has to limit coming into contact with others when away from work to protect our residents.

  • Closing the Support Office and dividing the management team up – By having staff work at home, we have created a back-up team that will be ready and healthy to care for our residents and support the direct care staff if we have staffing shortages.

I have heard from many residents and families thanking us for our restrictive guidelines. Those that have loved ones at other communities and/or families that are aware of other organizations have shared how much they appreciate that we are putting specific measures in place to protect our residents and staff. Also, they have shared that other organizations are far behind the ERS standards.

Even with our new restricted reality, I want to celebrate some of the creativity of the residents and staff. There are so many that I would like to share, but here are a few from around our three states and 30 campuses!

  • Residents at Marjorie Lee have held virtual “Friday Frolics” cocktail parties using their My Margie tablets.

  • The life enrichment staff in Affordable Living have written limericks for the residents and shared them along with a sweet treat.

  • A member of our support services staff rallied the help from her mom’s group to deliver 14-days’ worth of Meals on Wheels delivery in one stop.

  • One of our medical directors is seeing and assessing patients through the window keeping the resident and provider safe.

  • A resident painted a beautiful bunny poster to greet staff after they are screened with a funny, “punny” comment.

  • Several of our staff members’ college students answered the call to work at our staff temperature check-in locations to allow our staff to be with residents.

  • Countless numbers of FaceTime sessions with residents and their loved ones have been facilitated.

  • One of our affordable living housing managers is playing bingo with the residents via a text each day calling numbers and ECH residents are playing bingo along the corridor in chairs six-feet apart.

  • A local school is working with our Cottages residents at Deupree to have pen pals.

  • We had a family member serenade their mother by playing “You Are My Sunshine” on her

    trumpet outside her ECH room window.

These stories are only a few of the ones I have heard. We are so blessed to have residents and staff that are looking for creative ways to make the best of a situation no one wants to be in!

And finally, we are constantly looking for ways to improve and care for each of you. If you have ideas or suggestions, please do not hesitate to contact me. I can be reached at 513-979-2222 or at llamb@erslife.org.


Laura Lamb
President and CEO

Archived Updates

Resident & Family Letter 3/20/20
Staff Letter 3/21/20

Staff Letter 3/19/20

Resident Letter 3/15/20

Staff Letter 3/17/20

A beautiful serenade on a rainy day at Episcopal Church Home in Louisville, Kentucky


March 13, 2020

Dear residents, families and partners,

I’d like to take the time to thank so many of you who have been supportive of our efforts the past two weeks.  As we have mentioned before, the situation has evolved rapidly as we have consulted with experts around the nation on the response to COVID-19.

I also wanted update you on where we stand with our response to the pandemic. ERS has always been a leader in setting the standards for older adults. Our governors in both Ohio and Kentucky have issued minimum guidelines for healthcare organizations. They implored businesses and individuals to make thoughtful decisions that are in the best interest of the people that they serve and interact with, and recognize that we may need to do more than the minimum.

Just today, it was announced that we have four cases in the Cincinnati area.  Additionally, there have been several cases popping up across the Ohio, Kentucky and Indiana area. We know that more confirmed cases in larger numbers are coming as testing becomes more readily available and the disease continues to spread.

Limiting the number of people who have access to our communities is critical in mitigating the risk of the spread of the virus. At this time ERS has taken the following precautions to protect our residents, who are so vulnerable to this disease:

  • All non-essential staff and visitors will be restricted from visiting our communities effective immediately. This applies to Marjorie P. Lee, Deupree House, and Episcopal Church Home retirement communities.
    • We are allowing visitors in cases of end-of-life situations. Please consult our Frequently Asked Questions for more details regarding this topic.
    • We are not permitting families or private duty assistants to care for residents in our licensed healthcare areas unless it is medically necessary and/or it is essential to the operation of the community.
  • We are screening staff and essential visitors only for symptoms as they enter our communities including a fever check.
  • We are insisting that our independent living residents at our retirement communities, our residents within our Affordable Living communities, and our staff to limit trips to the store, the doctor, and other public places until further notice. Failure to do so, increases the risk to our residents and staff. 
  • We have cancelled all group trips including grocery store runs.  We have options for residents that need grocery options. Transportation will ONLY be available for medical appointments that have been verified with the physician that it is medically needed at this time.  Transportation staff will be re-directed to assist with resident services within our buildings.
  • We have protocols in place should we find an identified case of COVID-19 amongst our residents and our staff and will act accordingly.

There are many more details that we have communicated throughout the week to our residents and families in addition to the important guidelines and policies we mentioned above. Below are letters we have sent to our residents and staff throughout the week.

As a result of these actions, ERS and its communities are in a good position to care for its most precious asset. Our residents.  These are extraordinary times and we are taking unprecedented measures to help mitigate the spread of the disease.  We have followed the very best experts from the state of Ohio, Kentucky, the Centers for Disease Control and the World Health Organization.

As we mentioned yesterday to our staff, I’d like to thank everyone for their hard work and dedication to serving our elders.  I see so many examples of our values in such difficult and unparalleled circumstances. The Servant Leadership team and I recognize that our staff are providing extraordinary effort in an uncertain climate.  Many of our residents and families have been so supportive.  This is truly a community effort and I thank you all.


Laura R.P. Lamb

President & CEO

As of March 9, 2020

The COVID-19 situation is evolving by the hour.  There are now three confirmed cases in northern Ohio and four in Kentucky as of today.  It is only a matter of time before the virus spreads to all cities in which we live and work.  Ohio, Kentucky, and Indiana governors have declared state of emergencies for their states. 

As we have learned from the outbreak in other countries, it appears that this virus spreads silently among communities before there are confirmed cases.  The older adults we serve will be disproportionately impacted because of age and, in some cases, close living conditions.

Therefore, we have made the difficult decision to restrict visitation to our communities.  All non-essential staff and visitors will be restricted from visiting our communities effective immediately. This applies to Marjorie P. Lee, Deupree House, and Episcopal Church Home retirement communities.

Additionally, because the virus will likely be in all of our surrounding communities soon, we will begin screening staff for symptoms, including a fever check at the start of each shift.  

Click here to review a Frequently Asked Question document for your review as well.

Thank you for your continued support. Our residents' health is our top priority.  If you have urgent question, please contact our Administrators.  You are also welcome to call or email myself or Ginny Uehlin, Vice President of Healthcare.

Thank you for your attention to this critical matter.


Laura R. P. Lamb
President & CEO
Episcopal Retirement Services

As of 3/6/2020

Episcopal Retirement Services would like to update everyone on our measures to prepare for a Coronavirus outbreak.  As you are undoubtedly aware, coronavirus disease (COVID-19) continues to be an issue of concern nationally and internationally.

To date, containment measures have been effective in minimizing the impact in the United States and the Centers for Disease Control and Prevention (CDC) continues to consider the health risk from COVID-19 to be low among the general public in the U.S.

However, there is increasing concern that eventually community person-to-person spread will occur here as it has recently in countries such as South Korea, Italy, and Iran. In this event, the United States will address COVID-19 by taking steps that ensure we have the human and material resources necessary to combat this virus for the long haul. 

Coronavirus poses a significant threat to those who become infected. Should the virus spread within the U.S., as it has in other countries, the older people we support will be disproportionately impacted because of age and, in some cases, close living conditions. 

Our national association, LeadingAge is working to monitor the situation closely. In collaboration with these organizations and federal agencies, we will ensure that the health of the older adult population is a top priority during this time.

ERS has mitigation strategies to minimize disease spread and are in the process of preparing for cases of COVID-19 in Ohio.  As part of our preparedness efforts we were ordering additional supplies and re-training our staff on our procedure for communicable diseases.  Additionally, we are working with our staff to increase our cleaning schedule of surface areas and emphasize hand hygiene.

We need your help.  ERS is reminding everyone to follow proper respiratory hygiene etiquette during the cold and flu season. This includes: 

  • Proper hand washing for at least 20 seconds using soap and water.
  • Alcohol-based hand rubs to clean hands if they are not visibly soiled.
  • Do not touch your face/eyes/mouth with unwashed hands.
  • Cover your mouth and nose when you sneeze or cough with a disposable tissue or the crease of your elbow.
  • Do not come to one of our many communities we operate or our Support Office if you have any of the following symptoms and seek medical assistance:
    • Fever
    • Cough
    • Shortness of breath

In addition there are many resources for you to follow regarding the outbreak. Visit the following websites for more information:

This is an emerging, rapidly evolving situation and CDC will provide updated information as it becomes available, in addition to updated guidance.

Thank you for your attention to this critical matter.


Laura R. P. Lamb
President & CEO
Episcopal Retirement Services

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Episcopal Retirement Services
3870 Virginia Ave.
Cincinnati, OH 45227

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